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Happy Exchange Policy

Loire Clothing offers easy exchange within 15 days! We call them Happy Exchange. You can exchange your item for different size/colour/style which is similar or greater to the purchased product.
 
We just ask that the following conditions are met:
✅ Within 5 days of the order received
✅ Invoice available
✅ Items unworn, unwashed, undamaged
✅ Original tags and packaging intact
 
Get Started with Happy Exchanges
Contact us with your invoice number, the details of the item you’d like to exchange. Once that’s completed, we’ll send a courier right to your doorstep (within 7 days) to pick up the item(s) hassle-free! We charge 600/- to cover shipping and restocking, however this fee will be waived off if you have received an incorrect design by a mistake.
 
A Few Notes
Please ensure that your items do not fall under the list of non-exchangeable items listed below:
  • Any altered items (tailoring, tapering, hemming, etc.)
  • Hosiery
  • Lingerie sets (including women’s shapewear and body shapers)
  • Underpants
  • Socks
  • Swim trunks and swimwear (bikini bottoms, bikini sets and 1-piece suits)
  • Sale items
  • Any freebies
  • Gift cards
Any returned items that do not meet the conditions mentioned above will be returned back to the customer at their expense.
Questions
 
How long does it take to process returns?
It takes our warehouse 1-2 weeks to receive and process your exchange. We’ll contact you once the returned item(s) have been received and your exchange has been processed.
 
Thank you
High Royal Clothing Team

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